Data & Privacy
Your privacy matters to us. This page explains exactly what personal data OkeBet Agent collects, how we use it, and the rights you have as a member based in the Philippines.
Last updated: January 2025. Applies to all members accessing OkeBet Agent from the Philippines.
OkeBet Agent is an online entertainment platform operated for members based in the Philippines, offering live casino games, slots, and related mobile gaming services accessible at okebetagent.app. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide when you register, log in, or interact with any part of our platform. It applies to all Filipino members and visitors regardless of the device or browser they use to access our services. By creating an account or continuing to use OkeBet Agent, you acknowledge that you have read and understood this policy and consent to the practices described herein. If you do not agree with any part of this policy, you should stop using the platform and contact our support team to discuss your account options. We may update this policy from time to time to reflect changes in our services or applicable Philippine law, and the most current version will always be published on this page. We encourage you to review this page periodically so you are always informed about how your data is being handled.
When you register for an account on OkeBet Agent, we collect personal information including your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process — which is required under Philippine regulations — we may also collect copies of government-issued identification documents such as a valid Philippine ID, passport, or driver's licence. When you make deposits or request withdrawals, we collect transaction details including the payment method used, transaction amounts, and timestamps, though we do not store full card numbers or e-wallet PINs on our servers. We automatically collect certain technical data when you use our platform, including your IP address, device type, operating system, browser version, and session activity logs, which help us maintain security and improve platform performance. If you contact our support team, we retain records of those communications to help resolve disputes and improve our service quality. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless you voluntarily provide it in a support context. All data collection is proportionate to the purpose for which it is needed, and we do not collect more information than is necessary to operate the platform safely and legally.
The primary purpose for collecting your personal data is to create and manage your OkeBet Agent account, process your deposits and withdrawals, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are essential to the operation of your account and cannot be opted out of. With your consent, we may also send you promotional messages about bonuses, new games, or special offers relevant to Filipino members; you can withdraw this consent at any time by contacting our support team. Your technical and session data is used to detect and prevent fraud, unauthorised access, and other security threats, helping us keep the platform safe for all members. We use aggregated, anonymised data to analyse platform usage trends and improve the overall member experience, but this data cannot be used to identify you individually. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by applicable Philippine law.
OkeBet Agent does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share your data only with trusted service providers who assist us in operating the platform, including payment processors such as GCash and Maya, identity verification providers, and cloud hosting partners — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or in response to a legitimate legal request. In the event that OkeBet Agent undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. Our game content is provided by licensed third-party game suppliers who may receive limited session data necessary to deliver their games, but they do not receive your full personal profile. We require all third parties with whom we share data to maintain appropriate security standards and to use your information only for the purposes we have specified. If you have concerns about a specific data-sharing arrangement, you are welcome to contact our support team for more information.
As a Filipino member of OkeBet Agent, you have the right to access the personal information we hold about you at any time by submitting a request to our support team, and we will respond within a reasonable timeframe. You have the right to request correction of any inaccurate or incomplete personal data we hold, and we will update our records promptly upon verification of the correct information. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine law. You have the right to object to the processing of your personal data for direct marketing purposes, and we will honour such requests without delay. If you believe that your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request a copy of your personal data in a structured, commonly used, and machine-readable format if you wish to transfer it to another service provider. To exercise any of these rights, please contact our support team and we will guide you through the process.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance obligations — typically a minimum of five years following account closure. Transaction records are retained for the period required by applicable financial regulations, and support communications are kept for a reasonable period to assist with dispute resolution. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. OkeBet Agent uses industry-standard security measures to protect your personal data, including TLS encryption for data in transit, encrypted storage for sensitive information at rest, and strict access controls that limit who within our organisation can view your data. We conduct regular security assessments and keep our systems updated to guard against known vulnerabilities and emerging threats. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.
OkeBet Agent uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to keep your session secure while you are logged in. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and processing transactions. We may also use analytics cookies to understand how members navigate the platform, which pages are most visited, and where technical issues occur — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some features on OkeBet Agent. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine privacy law. If you have questions about specific cookies used on our platform, please reach out to our support team for a detailed breakdown.
Quick Answers
Straight answers about how your data is handled on OkeBet Agent.
No — OkeBet Agent does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with service providers who help us operate the platform, such as payment processors and identity verification partners, and only to the extent necessary for those specific purposes. All such partners are contractually required to keep your data secure and to use it solely for the task at hand. If you have concerns about a specific data-sharing arrangement, our support team is available 24/7 to answer your questions in detail.
You can submit a data access or deletion request by contacting our support team directly — they are available around the clock and will guide you through the process. For access requests, we will provide a copy of the personal data we hold about you in a clear, readable format within a reasonable timeframe. For deletion requests, we will remove your data where we are not legally required to retain it, and we will inform you of any records we must keep under Philippine law and for how long. Please note that deleting your data will result in the closure of your account, as we cannot operate an account without the minimum information required by our regulatory obligations.
Yes — OkeBet Agent uses TLS encryption for all data transmitted between your device and our servers, and sensitive financial information is stored in encrypted form at rest. We do not store full GCash or Maya account credentials, card numbers, or PINs on our own servers; payment processing is handled directly by our licensed payment partners who maintain their own high security standards. Transaction records are retained only for the period required by Philippine financial regulations and are accessible only to authorised personnel with a legitimate operational need. If you ever notice suspicious activity on your account, please contact our support team immediately so we can investigate and take appropriate action.
Yes — marketing communications from OkeBet Agent are always opt-in, and you can withdraw your consent at any time by contacting our support team. Once you opt out, we will stop sending you promotional emails, SMS messages, and in-platform notifications about bonuses and offers, though you will still receive essential account communications such as transaction confirmations and security alerts. Opting out of marketing does not affect your ability to use the platform or access any features of your account. We process opt-out requests promptly, and you should see the change take effect within a short period of your request being confirmed.
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